Privacy & Cookie policy

HEIDI LINDGREN

Effective Date: 30/11/2025
Website: www.heidilindgren.com.au
Business Owner: Heidi Lindgren
Contact: hello@heidilindgren.com.au • 0417 672 679

1. PURPOSE OF THIS POLICY

This Privacy & Cookie Policy explains:

  • what personal information I collect

  • how I collect it

  • how I use and store it

  • who has access to it

  • how cookies and analytics work on this website

  • your rights to access, correct or delete your information

This Policy applies to all visitors, clients, schools, workplaces, course participants and anyone who uses this website (“the Site”).

By using the Site, submitting forms, booking a session, purchasing a product or joining my email list, you consent to the practices described here.

2. WHO I AM

This Site is owned and operated by:

Heidi Lindgren
Sole trader (ABN: 61146375744)
Merewether NSW, Australia

I provide:

  • ADHD coaching (adults, teens, families)

  • Student support and study skills coaching

  • Professional Learning and conference presentations for educators

  • Workplace consulting on neurodiversity and inclusion

  • Online courses and downloadable guides

3. DEFINITIONS

Personal Information
Information that identifies you, such as your name, email, phone number, address, or information you share during coaching or on forms.

Sensitive Information
Information related to health, learning difficulties, neurodivergence, or wellbeing.
I take extra care when handling these details.

Non-Personal Data
Information that does not identify you personally, such as device type, pages visited, browser type, or general website activity.

Cookies
Small files stored on your device that help the Site function and provide analytics.

4. WHAT PERSONAL DATA I COLLECT

I only collect information needed for the services you use.

4.1 Automatically collected

Via Squarespace and Google Analytics:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on each page

  • General location (city level)

  • How you arrived on the site

4.2 Information you provide directly

When you:

  • submit a contact form

  • book through Acuity

  • download a free resource

  • purchase a course or guide

  • complete intake forms

I may collect:

  • name

  • email

  • phone number

  • home suburb/city

  • preferred contact method

  • information you write in forms

  • session preferences

  • details relevant to coaching or support (optional)

4.3 Payment information

Handled securely by:

  • Stripe

  • PayPal

I do not see or store your credit card or banking details.

4.4 Coaching information

If you engage in coaching, I may collect:

  • intake form details

  • goals

  • notes from sessions

  • documents you provide

  • school-related information (if relevant)

  • parent/guardian contact details (for minors)

4.5 Students and Minors

For clients under 18, I collect:

  • parent/guardian details

  • relevant school or study information

  • information the young person shares in sessions

  • consent information

5. HOW I USE YOUR PERSONAL DATA

I use your personal information to:

  • provide coaching, courses, or consulting

  • communicate with you

  • send appointment confirmations or updates

  • personalise your sessions

  • deliver digital products

  • send optional newsletters or updates

  • process bookings and payments

  • run analytics to improve my website

I do not sell or trade your personal information.

6. HOW I HANDLE SENSITIVE INFORMATION

As a neurodiversity-affirming coach, I often receive sensitive information such as:

  • ADHD diagnosis

  • learning needs

  • educational reports

  • wellbeing concerns

  • school context

  • family situations

I treat this information with care and respect.

I may record brief coaching notes to support your progress.
These notes are stored securely and never shared without your consent unless required by law.

7. WHO HAS ACCESS TO YOUR INFORMATION

7.1 Access within my business

Only me (Heidi) has access to your data.
I do not currently employ contractors.

7.2 Third-party providers

I use reputable services that may process your data to perform their functions:

  • Squarespace (website & analytics)

  • Acuity Scheduling (bookings)

  • Stripe (payments)

  • PayPal (payments)

  • Google Workspace (email + storage)

  • Microsoft 365 (documents + email)

  • Canva (only if you upload photos or documents in forms)

These providers have their own privacy policies and comply with international standards.

7.3 Legal requirements

I may disclose information if:

  • required by law

  • there is a risk of serious harm

  • it is necessary to protect safety

8. COOKIES & TRACKING TECHNOLOGIES

This Site uses cookies through:

  • Squarespace

  • Google Analytics

  • Acuity Scheduling

  • Stripe

  • PayPal

Cookies allow the Site to:

  • function correctly

  • remember pages visited

  • improve user experience

  • track website performance

  • process bookings

  • process payments

  • deliver analytics

  • show relevant content

You can disable cookies through your browser, but some features may not work as intended.

9. EMAIL MARKETING & COMMUNICATION

You may choose to join my email list.
If you do, I may send:

  • resources

  • updates

  • relevant services

  • newsletters

You can unsubscribe at any time by clicking “unsubscribe” or emailing me directly.

I do not send spam, and I never share email lists.

10. HOW I STORE & PROTECT YOUR DATA

I use:

  • secure cloud-based storage (Microsoft 365 / Google Workspace)

  • password protection

  • multi-factor authentication

  • encrypted devices

  • secure website hosting

I do not store credit card information.

Even with strong precautions, no system is completely risk-free, so I cannot guarantee absolute security.

11. RETENTION OF DATA

I keep personal information for as long as reasonably required:

  • Coaching notes: generally for up to 7 years (standard business record practice)

  • Student/parent coaching information: up to 7 years after the young person turns 18

  • Email list: until you unsubscribe

  • Booking and payment data: as required by tax law

  • Website analytics: usually 26 to 38 months (Google default)

You may request deletion at any time unless I am legally required to retain it.

12. CHILDREN & YOUNG PEOPLE

Because I work with teens and students, I:

  • require parent/guardian consent

  • protect the young person’s privacy

  • share themes and concerns with guardians when appropriate

  • follow mandatory reporting laws if safety concerns arise

My website is not directed at children under 13 for independent use. Parents should supervise website use.

13. ACCESS, CORRECTION & DELETION RIGHTS

You may request to:

  • access your information

  • correct inaccurate details

  • delete personal data (unless legally required to retain it)

  • ask how your data has been used

  • request portability

Email hello@heidilindgren.com.au to make a request.

14. LINKS TO OTHER WEBSITES

This Site may contain links to external sites.
I am not responsible for their privacy practices.
Please check their policies before using them.

15. CHANGES TO THIS POLICY

This Privacy & Cookie Policy may be updated occasionally.

When updated:

  • the “Effective Date” will change

  • significant changes may be notified via email or a notice on the Site

16. CONTACT

For questions, concerns, or privacy requests:

Heidi Lindgren
hello@heidilindgren.com.au
0417 672 679